Refund policy
Thank you for shopping with us. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned or refunded:
- Personal care and hygiene products that have been opened or used.
- Beauty products with broken safety seals.
- Gift cards.
- Clearance or final sale items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing time may take 5–10 business days, depending on your bank or payment provider.
Exchanges
We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
- For change-of-mind returns, the customer is responsible for the return shipping charges.
Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you.