Shipping policy
Thank you for shopping with us. We are committed to delivering your orders safely and on time across the United Arab Emirates.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation.
Delivery Time
Estimated delivery times within the UAE:
- Dubai: 1–2 Business Days
- Abu Dhabi: 2–3 Business Days
- Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain & Al Ain: 2–4 Business Days
Delivery times may vary during holidays, promotional periods, or due to unforeseen courier delays.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping may be offered on selected orders or promotional campaigns.
Order Tracking
Once your order has been dispatched, you may receive tracking information (where available) to monitor your shipment.
Delivery Information
Please ensure your shipping address, contact number, and email address are accurate before completing your order. We are not responsible for delays or failed deliveries caused by incorrect customer information.
Failed Deliveries
If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
Damaged or Missing Packages
If your package arrives damaged or if any items are missing, please contact our customer support within 48 hours of receiving your order. Include your order number and clear photos of the package and products for faster assistance.
International Shipping
At this time, we primarily deliver within the United Arab Emirates. International shipping availability may vary and will be displayed during checkout if applicable.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We're always happy to help.